Arin Bhowmick

A system and method for facilitating user interface interactions between different computing devices. An example method includes providing a first user option to select a first portion of a first user interface display screen presented on a first computing device; providing a signal based on the selected portion; and using the signal to display one or more items in a second user interface display screen via a second computing device based on the first portion and one or more mapping rules. In a… Show more

A system and method for facilitating user interface interactions between different computing devices. An example method includes providing a first user option to select a first portion of a first user interface display screen presented on a first computing device; providing a signal based on the selected portion; and using the signal to display one or more items in a second user interface display screen via a second computing device based on the first portion and one or more mapping rules. In a more specific embodiment, the example method further includes providing a second user option to adjust the mapping rules. The first portion includes, for example, a table row or column. The one or more items displayed via the second computing device include, for example, a visualization based on data associated with the first portion. Show less

A set of characteristics is received in response to a questionnaire. Using the characteristics, various tasks are identified as requiring or not requiring user input because of the applicability to the customer. An associated task owner is determined for a subset of tasks. In response to receiving a selection of a selectable dependency indication associated with a first task, displaying task dependency data associated with the first task is displayed, the task dependency data including a set of… Show more

A set of characteristics is received in response to a questionnaire. Using the characteristics, various tasks are identified as requiring or not requiring user input because of the applicability to the customer. An associated task owner is determined for a subset of tasks. In response to receiving a selection of a selectable dependency indication associated with a first task, displaying task dependency data associated with the first task is displayed, the task dependency data including a set of tasks on which the first task depends for completion, a set of tasks that depend on the first task for completion, and for each of these dependent tasks, an associated task owner and a task status. A task list that indicates tasks needing to be completed is presented to the user. Software is installed according to the task list. Show less

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes receiving an execution-enabled object and receiving a selection of the execution-enabled element. Such an execution-enabled object is configured to be included in a message sent by a messaging system. The execution-enabled object includes a response element and an execution-enabled element. The response element and the… Show more

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes receiving an execution-enabled object and receiving a selection of the execution-enabled element. Such an execution-enabled object is configured to be included in a message sent by a messaging system. The execution-enabled object includes a response element and an execution-enabled element. The response element and the execution-enabled element are associated with one another. The execution-enabled element is configured to post an event to the messaging system upon the execution-enabled element being activated. The selection of the execution-enabled element activates the execution-enabled element. Show less

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request… Show more

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system. Show less

A method, system, and computer program product for interaction management systems. The method commences upon receiving a first incoming communication pertaining to a first task, and launching a first task-centered context user interface being initially populated with a first screen device selected in response to the type of incoming communication (e.g., a phone call icon, etc.). An agent interacts with the client by responding to the incoming communication. Then, the method receives a second… Show more

A method, system, and computer program product for interaction management systems. The method commences upon receiving a first incoming communication pertaining to a first task, and launching a first task-centered context user interface being initially populated with a first screen device selected in response to the type of incoming communication (e.g., a phone call icon, etc.). An agent interacts with the client by responding to the incoming communication. Then, the method receives a second incoming communication pertaining to the same first task; and populates the first task-centered context user interface with a second screen device appropriate for the second incoming communication (e.g., a chat UI, etc.). Additional new incoming events are routed to its corresponding task-centered context (or a new task-centered context is created). Thus, upon receiving a third incoming communication pertaining to a second task (different from the first task), the method launches a second task-centered context user interface Show less

Embodiments described herein provide various features for a unified and simplified user experience. A first feature (or set of features) provides icons for launching or accessing applications and business flows. A second feature provides a unified menu system including an icon bar with thumbnails of a selected icon arranged adjacent to the icon bar. A third feature provides a framework for a menu that can expose application objects from diverse sources

A system and method for facilitating configuring software security functionality. An example method includes employing a first computing device to collect information associated with a user of enterprise software, resulting in collected information; and dynamically adjusting one or more security features of enterprise software running on or accessible via a second device based on the collected information. The software running on the second device may include or represent the enterprise… Show more

A system and method for facilitating configuring software security functionality. An example method includes employing a first computing device to collect information associated with a user of enterprise software, resulting in collected information; and dynamically adjusting one or more security features of enterprise software running on or accessible via a second device based on the collected information. The software running on the second device may include or represent the enterprise software that includes software security functionality. The collected information may include contextual information. An administrator user option facilitates adjusting the one or more rules. Show less

In various embodiments, techniques for communicating and visualizing dependencies between a large number of flows are provided. One or more user interfaces can be generated that enable users to interact with information needed to complete each tasks in an ordered or unordered listing of tasks. In some aspects, elements of these user interfaces can including functionality enabling users to interact with each tasks, navigate to information needed to complete each task. In another aspect, one or… Show more

In various embodiments, techniques for communicating and visualizing dependencies between a large number of flows are provided. One or more user interfaces can be generated that enable users to interact with information needed to complete each tasks in an ordered or unordered listing of tasks. In some aspects, elements of these user interfaces can including functionality enabling users to interact with each tasks, navigate to information needed to complete each task. In another aspect, one or more styles of presenting information is provided that facilitates navigation to dependency information for each task in a more useful manner. In further aspects, elements of these user interfaces can visually communicate the above functionality and dependency information as well as additional information about each tasks, such as status information, ownership information, or providing an audit trail. Show less

An adaptive region system can include an adaptive region module and a display module. The adaptive region module can include a mini region button panel module capable of generating a mini region button panel having multiple mini region buttons, a view panel module capable of generating a view panel having multiple view buttons, and a region panel module capable of generating a region panel having multiple mini regions. The display module can visually display the mini region button panel, the… Show more

An adaptive region system can include an adaptive region module and a display module. The adaptive region module can include a mini region button panel module capable of generating a mini region button panel having multiple mini region buttons, a view panel module capable of generating a view panel having multiple view buttons, and a region panel module capable of generating a region panel having multiple mini regions. The display module can visually display the mini region button panel, the view panel, and the region panel Show less

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes assembling a dynamic form object and submitting dynamic form information, associated with the dynamic form object, into a messaging session. The assembling includes an assembly operation, which, in turn, includes identifying an input field of an interface of an application, transferring input field information to a messaging system… Show more

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes assembling a dynamic form object and submitting dynamic form information, associated with the dynamic form object, into a messaging session. The assembling includes an assembly operation, which, in turn, includes identifying an input field of an interface of an application, transferring input field information to a messaging system, and generating an element of the dynamic form object. The input field information is associated with the input field, and the generating uses the input field information. Further, the submitting includes transferring a message via the messaging system, the message including the dynamic form information Show less