El Pollo Loco - Loco Rewards

El Pollo Loco Developers

3.8

12.6K reviews

1M+

Downloads

Everyone

About this app

I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free food - all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!

Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

Updated on

Aug 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.8

12.3K reviews

Magda Torrellas

September 10, 2024

I like their point system. You get so many things discounted that it makes it well worth purchasing from Pollo loco. I just wish there was a section to put notations like I only like green salsa, and I only need cilantro and onions. I end up holding up the line when I have to ask for everything at the drive-thru window. I should be able to make the notations before I get to the window

1 person found this review helpful

John Escobar

September 2, 2024

Love the food but hate the app. Logs me out. Can't log in. Have to create a new login. And you can't add points after the transaction. I've lost a ridiculous amount of points because of it. It hasn't just happened to me. Ask any of their cashiers and they will tell you that they get a lot of customers complaining about the app. Have the developer fix.

1 person found this review helpful

Christopher Davis

September 8, 2024

It's a garbage app which doesn't allow autocomplete, and the back button will exit without warning. Mobile ordering here is terrible, and they will seal the bag so that you can't discover they messed up the order until you get home. And then when you go to take the survey to inform them, the survey doesn't even let you complete it.

4 people found this review helpful