Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

199 Discussions
357 Replies

199 Discussions

How do you turn on/off call forwarding from the T-Mobile Website or T-Mobile app, not from the device? I have multiple business lines and turned call forwarding on on one of them from the Website before. I now want to turn that off but can’t find the function on the Website anymore. And this is a capability I need as a business owner. I need to be able to control my lines without having access to the physical devices.

50 minutes ago

Completely ticked offFirst activity

posted in Plans, Features, and Billing

Is this really the way you want to do business?

I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue. I would like to say handled, but there has been no work whatsoever on your part, so I can’t.My husband and I receive an email that we were eligible for upgrades on our phones. Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top.We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued. We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones. Then we received a bill for $275.45. When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade

2 hours ago

Clovergirl91First activity

posted in Plans, Features, and Billing

Capitalist extortionists: months of lies

Extremely fed up I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees. Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability. What’s worse, T-Mobile’s tactics are not jus

2 hours ago

capvaidaNovice

asked in Plans, Features, and Billing

Tmobile not delivering waht was promised when I signed up for the account

I need to contact a complaints department who can resolve the issue with my T Mobile business account. I am tired to call them every month to ask to give the credit that was promised but not applied to my account. Please advise. Thank You!

2 hours ago

Jeff BFirst activity

asked in Plans, Features, and Billing

How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them

4 days ago

TannerVoss1231Novice

asked in Plans, Features, and Billing

Business account local representative

I have a business account and was assigned a personal representative that actually resides in my area.It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile’s offshore customer service reps.I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it.How else can I get this handled?On top of that, I have NEVER gotten a response from texting 611

10 days ago

FydorLytkeHelper Level 1

asked in Plans, Features, and Billing

Am I the only person concerned about the T-Mobile Price Increase??

So I have a magenta plan and a few weeks ago I got that nice text telling me price will increase. What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount”First off you know how insulting that is @T-Mobile? You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really? You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter is nothing to brag about it. ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years. When you say you wont do something then you just do not do it..My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid

11 days ago

UNKNovice

asked in Plans, Features, and Billing

T-Mobile RIPPED the bill to account feature WITHOUT my authoration

T-Mobile RIPPED the feature from my account when that feature was ‘grandfathered’ in… Tried to get resolved for 2+ weeks … Reg customer care SUCKS!!!

13 days ago

KenttangrenFirst activity

asked in Plans, Features, and Billing

PTR Record

Signed up for T-Mobile business internet because the sales person said PTR records are supported now as of June 2024. Called them to enable record and now they know nothing about it. How can they offer business internet without option for a PTR record? You would think a business would need email servers and can not be setup without PTR.

15 days ago

tylerdivenFirst activity

asked in Plans, Features, and Billing

Google One Billing via T-Mobile Issues

Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.

16 days ago

BaldutraNovice

asked in Plans, Features, and Billing

Line upgrade

I have 6 lines on the Business Unlimited Advanced plan and would like to upgrade to the Business Unlimited Ultimate plan. If I do this, will I lose the promotion I have for the third free line?

18 days ago

AkayeNovice

asked in Plans, Features, and Billing

friend referral

So how do I get the $50 Visa card for referring a friend of the salesperson didn’t give me the link until after my friend was signed up with a contract? I do the link but it tells me that he is already a customer so I can’t get the card.

24 days ago

curious-anonymousFirst activity

asked in Plans, Features, and Billing

how can identify ENT SMTP messages on my bill

how can I tell which messages were done as ENT SMTP on my bill???>

27 days ago

NotforlifeFirst activity

asked in Plans, Features, and Billing

how do I take part in class action suit for false advertising?

Like millions of other Tmobile customers, I'm sure they all remember the millions and millions of dollars spent on the "Price for Life" add campaign. I remember the tv commercials almost word for word. No taxes, No Fees and your your price is ser FOR LIFE!HOW DO I GET INVOLVED WITH THE CLASS ACTION LAW SUIT?

27 days ago

w3wilkesRookie

asked in Plans, Features, and Billing

T-Mobile Data Usage When On Home WiFi

Looking at my data usage on my plan and notice that it shows data usage when my phone is on my home wifi network? Is T-Mobile counting this data usage against my account even though it’s through my home internet provider?

28 days ago

MeuryNovice

asked in Plans, Features, and Billing

reimbursement problems

I want to express my extreme disappointment with T-Mobile. I used to have AT&T and never had any problems. Since I moved to T-Mobile, in just one month, I have had three significant issues. 1. Main Problem: I paid off $397.11 at AT&T to move to T-Mobile, and more than 30 days later, I have not received my reimbursement yet. I completed everything with the attendant at the Prosper, TX store, and even so, they have not sent me the reimbursement. I called the call center, and they told me I needed to send the bill showing the payoff. Obviously, I do not have access to that bill anymore since I am no longer an AT&T customer. However, I have my receipt from AT&T showing what and when I paid off, and I sent it to them today, August 6th, by email. It is clear that T-Mobile’s process is a total mess because they are asking me again for something that has already been sent. 2. Internet Issues: The internet performance is poor. In Irving, Frisco, and the surrounding r

1 month ago

magenta7781888First activity

asked in Plans, Features, and Billing

Loading of records has failed

Ever since TMobile’s new app, when logging in, I get a message that says, “Limited Access. Not all experiences are available to all account types.”When trying to check Current Usage, I receive a message saying “Loading of records has failed. Please try again later.” I’ve tried on the mobile app, on two different PCs and two different browsers. I’ve cleared cookies and cache, and I still get the same result. My plan is ONE Plan Military business.Has the ability to check current usage been discontinued, or is this a problem that will eventually be corrected?

1 month ago

CarolelFirst activity

posted in Plans, Features, and Billing

Tmobile problems on my return of phone

I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway, Fort Worth, Texas 76177 and received confirmation from UPS that it had been delivered on January 9th. T-MOBILE 3 days later charges me $1256.50 saying they did receive it. Them after numerous phone calls to customer service the story changed. They said they could have gotten it but the scan part wasn't readable and they needed more time. 7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today was the last straw. They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines. I can't believe this is happening. I don't how to get a hold of someone in corporate to help me. These customer service wo

1 month ago

Craig schlottkeFirst activity

asked in Plans, Features, and Billing

Starting with a lie

So, I just signed up for T-mobile after years with Xfinity because of the promise of “4 i phones on us” and a monthly bill at a flat rate of $200. My first bill is $265.00. When I called customer service about the discrepancy they offered no amelioration to the obvious overcharge compared to what I was promised. Simply repeating that 4 lines on us was a lie...only two lines are on them. So basically too bad, we lied and you're stuck paying more than agreed upon. Not a great way to start a business relationship. Anyone have any idea how to correct this other than taking my business elsewhere?

1 month ago

InfamousbirdFirst activity

asked in Plans, Features, and Billing

Jump 1.0

Getting a little irritated with T-Mobile. First we are told that Jump 1.0 is ending then it isn't but now I'm being told I can't use my benefits and given the run around. Four different reps have given me 4 different excuses and I'm to the point that I'm about to say screw it and go to Verizon.

1 month ago

BTB7129First activity

asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21. I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs. I would like to cancel this ASAP.Thank you for your assistance.

1 month ago

augman68Rookie

asked in Plans, Features, and Billing

detailed receipt for internet and phone charges with detailed breakdown

I am able to expense my phone and internet bill for my employment. However, I need a detailed description of all my charges. Not the next bill, but what i’m being charged for my service. This will be the 3rd time i’ve had to write to get this info. I’ve been told in the past that i had to go to a corporate store. That is not an option. Can you please tell me where on the site I can find these charges and my payments. this is a deal breaker and if this can’t be fixed, i will unfortunately have to find another ISP. thanks

1 month ago

halezmonsterNovice

asked in Plans, Features, and Billing

Changing Account Name

How does one change the owner of one's account?

1 month ago

Aaron386First activity

asked in Plans, Features, and Billing

non return fee urgent help!

Hello community I need urgent help I don't know what to do anymore I returned a device back in March 9 with the shipping label they provided and shipped it through upa the tracking number says it was delivered to them but they said warehouse never received it I've been they opened an investigation and for 4 months they kept saying it was getting investigated everything I spoke to someone they promised a call back and nothing finally after 15 phone calls later speaking to multiple agent they just got back to me saying they can't do anything about it and are saying it's a valid charge since they didn't receive the device but ups says delivered I saw multiple chats with the same issue can someone help?

1 month ago

magenta10054971First activity

asked in Plans, Features, and Billing

question about plan

My account says I'm eligible for an Upgrade on my Plan can you help me what's the deal from my plan I'm on ?

1 month ago

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