Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.
EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business.
Boost your business efficiency with the Traceability add-in for Dynamics 365 Supply Chain Management. Built on the Microsoft platform, this intuitive tool connects you to any source of traceability data, streamlining product lifecycle tracking, improving product quality, and reducing recall costs. Easily pass regulatory audits and use insights to drive actions.
The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike.
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.