Cleveland Metropolitan School District has prioritized providing exceptional customer experiences for their families, parents, staff, students and community members. We’re honored that our Let’s Talk platform is their #UnifiedHelpDesk solution of choice in this important journey. Congratulations, CMSD, and thank you, WEWS-TV in Cleveland, for covering this wonderful story. Learn more about why public schools are embracing exceptional customer service: https://hubs.la/Q02PKC-80
K12 Insight
Education Management
Herndon, Virginia 10,904 followers
K12 Insight helps school districts deliver superior customer service.
About us
K12 Insight partners with school districts to take customer service from a bullet point on their strategic plan to a core value with a comprehensive suite of customer service solutions — including a powerful customer service platform, a chatbot powered by artificial intelligence, expert-led research services, a DIY survey solution, and professional development. K12 Insight helps you understand why school districts need customer service and leads you through the journey of implementing a customer service transformation through an intentional, data-driven approach. With a customer-centric approach, school districts can better understand community priorities, manage brand perceptions, nurture trust, and identify issues before they become crises. As a leading innovator of customer service solutions for schools, K12 Insight has helped over 500 districts across the nation adapt to the digital transformation.
- Website
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http://www.k12insight.com
External link for K12 Insight
- Industry
- Education Management
- Company size
- 51-200 employees
- Headquarters
- Herndon, Virginia
- Type
- Privately Held
- Founded
- 2002
- Specialties
- customer service, K12 customer service, school community engagement, K12 surveys, survey platform, school CRM, school chat bot, Managed Research, and Let's Talk Customer Service Platform
Locations
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Primary
Get directions
2291 Wood Oak Dr
Suite 300
Herndon, Virginia 20171, US
Employees at K12 Insight
Updates
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This month we have a great K12 Insight Rockstar announcement! Congratulations to Victoria "Tory" Schulte! Here’s how she’s 🚀 blasting expectations into outer space: ✨ She is a true hero, expertly managing our contracts and renewals with impeccable attention to detail ✨ She is always willing to go the extra mile to help clients and team members alike ✨ Her positive attitude and dedication are a huge asset to her department and the entire K12 Insight team Tory, you're a true 🌟 superstar 🌟 and we’re lucky to have you!
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In April, we launched our biggest game-changing feature yet! Start leveraging the power of generative AI-powered customer service in your district with ✨ Let’s Talk Assistant ✨ today! https://hubs.la/Q02GFHqW0
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We were honored to present on transforming customer service with Alexandra Coppadge (Alexandra Wright) from The School District of Philadelphia at last week's Council of the Great City Schools PRE Meeting. She shared how her district is using K12 Insight's Let's Talk to automate backend workflows, save staff time, and meet rising expectations. Link to: https://hubs.la/Q02GKZgs0
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Ready to transform customer service in your district? Download this free strategic planning guidebook to learn: 📝 How to create actionable strategic plan goals — then monitor progress to ensure results 📝 Why school districts nationwide are drafting customer service goals to boost districtwide 📝 How team accountability can help get goals over the finish line and bring real success districtwide
Guidebook for Successful Strategic Planning in School Districts: A Comprehensive Guide
https://www.k12insight.com
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Join us to learn more about leveraging AI-powered chatbots in your district community, automating backend workflows to save time for your staff, and how superintendents at the forefront are using AI to transform customer service. See you there!
Join us for a webinar sponsored by @K12Insight on integrating AI into K12 processes! Discover how district leaders use AI to automate processes, leverage always-on chatbots, and improve customer service. 📅JULY 18 | 2 PM EST 🔗https://lnkd.in/g-Nadd3Q 🔊 Michael Nagler, Dr. Sabba Quidwai, Matthew Friedman, Ed.D, and Jennifer Womble
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At #NSPRA2024 this week? Join us at 12:25 in the Pike Place Zone to hear from Joan Sahlgren, MBA about Loudoun County Public Schools' customer service journey! Stick around after for a free scoop from Nutty Squirrel Gelato!
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Hillary Robbins, M. Ed is celebrating superior customer service at #NSPRA2024! Stop by Booth 406 to share your win and throw some confetti 🎉
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Tomorrow's #NSPRA2024 breakfast plans: Smoothies and SWAG with K12 Insight! Join us at 9 a.m. tomorrow to get your free fresh fruit smoothie in a limited edition custom #K12PR cup! Sign up here: https://hubs.la/Q02GtYXf0
Generative AI Workshop at NSPRA 2024!
go.k12insight.com
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At #NSPRA2024 get in on our piñata scavenger hunt! Just scan every piñata's QR code to join the fun. The more piñatas you scan, the better your chances of winning!
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