Surface Pro help & learning

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Surface app

With integrated help and support, you can find solutions to questions and issues directly from the Surface app. You can easily access device, charging, and warranty information and view and customize your connected Surface accessories.

Open the Surface app

If you don't have the app, you'll need to download the Surface app from Microsoft Store.

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woman wearing Surface headphones working on Surface Laptop2 inside

Download drivers and firmware for Surface

Find out how to get the latest drivers and hardware firmware to keep your Surface up to date.

GET DRIVERS AND FIRMWARE

pressing power button

Surface won't turn on or start

Here are some things to try to help you get it running again.

See how to wake up your Surface

Connecting charger on Surface

Surface battery won’t charge or Surface won’t run on battery

Try these things if your Surface doesn't charge or turns off when you unplug it.

See battery solutions

Screenshot of security locks.

Stay protected with Windows Security, Safety and Privacy

Tools and tips for security, safety, and privacy to protect against online threats and give you control over your data.

MORE ABOUT WINDOWS SECURITY, SAFETY AND PRIVACY

Surface Type Cover and question mark

Troubleshoot your Surface Type Cover or Keyboard

Use this guided walkthrough to take you through troubleshooting steps.

See troubleshooting steps

Touring musicians use a Surface device to connect with family and bandmates.

Troubleshoot Surface sound and audio accessories

Get tips on how to fix problems with your Surface sound and audio accessories.

SEE HOW TO fix problems

A man using Surface with external monitor

Get help with Surface screen issues

If you're having trouble with your Surface screen, this list of top concerns might help you.

Find a solution

A woman holding Surface device

Get Microsoft Complete for Surface

With Microsoft Complete, you'll get software support and coverage from accidents, like drops and spills.

Get Microsoft Complete

Surface Pro (11th Edition), a Copilot+ PC in platinum.

Meet the new Surface Pro (11th Edition)

Get to know the Surface Pro (11th Edition), and all the latest features and capabilities of a Copilot+ PC.

Surface Pro (11th Edition)

Learn more about Copilot+ PCs and Windows 11 PCs from Surface

Looking for accessories? ​​​​​​

Learn how to set up and use these accessories with your Surface.

Surface Pen Surface Earbuds Surface Headphones Other Surface Accessories Microsoft branded PC Accessories​​

Surface Type Cover and Pen with Surface Go 2