Su experiencia es desafiada por un cliente frente a su equipo. ¿Cómo recuperar la credibilidad y la autoridad?

As a consultant and former university professor, my expertise were challenged all the time. Here's what I learned: 1. If this was an ongoing problem, that means there was something in my approach or speech that wasn't confident. I made sure that I could anticipate as many questions or objectives prior to any interactions to minimize or eliminate the need for a challenge. 2. I had to recognize the type of person who was challenging me. I had to determine if they were testing me, if they didn't understand but wanted to save face, or if they were just being a jerk. I learned how to prepare myself for each situation as best I could without being defensive or responding from a place of insecurity. 3. I am always the authority of my expertise.

Always be respectful of the client and can even acknowledge what they have to say, but at the same time, it's important to remain objective. Is there merit? Can you perform better? Getting defensive should not be an option. Instead, identify the metrics you're being measured on and establish what has been completed towards the tasks. If it's about credibility, then the objective metrics create relativity for everyone - where we fall short, we acknowledge and proactively try to improve. Where we're performing, acknowledge and continue to deliver.

As a coach and former researcher working in both academia and industries, many times, my expertise is challenged. Some of the steps I would do is calmly thank the client for their input showing respect and professionalism. Then I would listen to my client without any interruptions to make sure I value their perspective. If unclear I would further seek for clarification or ask them to elaborate or reframe to try and understand. I would always share relevant case studies, research findings, or success stories that support my approach. I would also frame the challenge as a chance for growth and improvement for everyone involved. Finally, I would also be open to adjusting my methods/approaches if necessary.