We’re your “always-on” team. Helping customers in any languages. Any time zone. Across all channels. Reach out to our support team: https://lnkd.in/gtcaUdQU
ICUC
Marketing Services
Toronto, Ontario 32,871 followers
We stay awake 24/7 👀 answering and understanding your global customers and fans on social media so you don't have to.
About us
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365. Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages. Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/
- Website
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https://icuc.social
External link for ICUC
- Industry
- Marketing Services
- Company size
- 501-1,000 employees
- Headquarters
- Toronto, Ontario
- Type
- Public Company
- Founded
- 2002
- Specialties
- Online Support Services, Community Management, User Generated Content, Intelligence & Analytics, Social Media Monitoring, Social Media Strategy, Content Moderation, Facebook Moderation, Social Media Reporting, Social Listening, Contest Moderation, Crisis Management, TikTok Marketing, Community Engagement, Adverse Event Reporting, Regulated Industry Services, Online Review Moderation, Instagram Moderation , and TikTok Strategy
Locations
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Primary
18 Mowat Avenue, 2nd Floor
Toronto, Ontario M6K 3E8, CA
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3970 Rue St-Ambroise
Montreal, Quebec H4C, CA
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35-2855 Pembina Hwy.
Winnipeg, Manitoba R3C2H5, CA
Employees at ICUC
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Kevin Gonsalves
Director, Strategy
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Agnieszka Jabłońska
Copywriter | Transcreation Specialist | Translator | Editor | Project Manager | VO session director/language supervision
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Dimitry Gerards
Reporting Analyst at ICUC
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Martine Rhéaume Ravioli
Web Content Specialist at ICUC Moderation Services Inc.
Updates
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A big thank you to Social Media Today, LLC for featuring ICUC's 'Ultimate Playbook for Social Media Community Management During the U.S. Election.' This election is undoubtedly one of the most pivotal in recent years, impacting comment sections across brand posts, regardless of the topic. To help navigate this period of uncertainty, our team has crafted a comprehensive road map for managing social media effectively. Access the full guide here: https://lnkd.in/eXmKydyi
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Social listening is NOT just for consumer brands. Business-to-business companies should look to these third-party data tracking tools to drive strategic decisions from as high as the board room to as nitty gritty as a LinkedIn post. Read on for a comprehensive guide: https://lnkd.in/g7cC52CY #b2b #sociallistening #businessstrategy
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Ailsa Campbell has focused her two and a half years at ICUC on creating safe and exciting online spaces for her clients. Her dedication to inclusivity shines through in every interaction as she listens, engages, and learns from the community. We appreciate Ailsa’s impact in making our online environments welcoming for everyone.
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For Social Media Manager Sarah Mills, social media is a passion born from her love and experience in photography. Over her 7-year journey, she discovered that the key to successful social media call-to-actions, like asking questions, lies in brands making clear, easy-to-answer requests of their audience. Sarah’s expertise in connecting with diverse audiences has been instrumental in driving her clients’ social media strategies. Her approach is all about making engagement feel natural and genuine. Discover more of Sarah’s insights on asking the right questions: https://lnkd.in/gNtwwexn
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Get ready to boost your social media game with engaging questions that captivate your audience! Whether you're a seasoned pro or just starting out, crafting the perfect question can make all the difference in reaching higher interaction levels. Check out our tips for creating irresistible social media queries that prompt likes, shares, and lively discussions. Plus, discover how asking about comfort foods, sharing self-care tips, or even sparking a little controversy can ignite your followers' interest. https://lnkd.in/gNtwwexn #socialmedia #socialmediaengagement
Creating Engaging Social Media Questions for Higher Reach and Interaction
https://icuc.social
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Social media is a powerful platform for connecting people and brands. It's also a place where narratives can be shaped, and perceptions can change. Through the "Not Playing Games" campaign, Paralympians are at the forefront of this shift, boldly challenging misconceptions and reminding the world that they are not simply participants, but highly competitive athletes. The campaign offers valuable lessons for brands looking to create meaningful impact: - Clarity is Key: Clearly articulate your overarching goal and directly address any misconceptions. - Inclusivity Matters: Use language that resonates with both your current and target audiences. - Storytelling is Powerful: Share compelling stories that illustrate the purpose of your campaign. At ICUC, we believe choosing the right language can create narratives that inspire, resonate, and drive change. Cheers to all of the athletes not participating!
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When we fly, we fly together! At our latest Watercooler session, our squad took on the courses of Fall Guys. While a few of our team members fell, we had fun cheering on Rikki Yarbrough through the final round. Looking forward to the next one, team!